| 14 days money back guarantee
If you are not satisfied with the product, benefit from our 14 days money back guarantee :
With Comboutique, you have the right to change your mind ! If in a lapse of 14 days after you place your order, you are not satisfied with our products, for whatever reason, we will refund you for your purchase. To learn more, please read article 9 of our Terms of Service.
Should you have a question, please email us at : support [at] comboutique . asia
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Buying your own products :
At Comboutique, if you buy your own products, you'll pay them at the base price, your "merchant" margin won't, of course, be taken into account. To learn more about the base price of our different items, click here
!
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Bulk buy (over 15 products) :
When ordering with Comboutique, the limit of your orders is set to 15 items. The reason for it is simple : if you order over 15 products, we'll make you benefit from our highly competitive degressive prices ! To learn more or place an order, please email us at support [at] comboutique . asia.
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Cancel an order
If you wish to cancel or modify an order, please email us at support [at] comboutique . asia.
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Shipping rates and return policy
Shipping fees vary according to the amount of items you order:
No. of items |
Singapore (*) |
Malaysia (**) |
Australia (**) |
Other Countries(***) |
| |
All shipping rates listed in Singapore Dollars (S$) |
1 |
FREE |
3.00 |
9.00 |
8.00 |
2 |
5.00 |
12.00 |
10.00 |
3-5 |
6.00 |
17.00 |
12.00 |
6-8 |
8.00 |
22.00 |
15.00 |
9 & above |
10.00 |
27.00 |
20.00 |
(*) Shipping using Singpost Standard Mail.
(**) Shipping using Singpost Registered Mail or DPEX.
(***) Brunei, Cambodia, China, Hong-Kong, Indonesia, Japan, South Korea, Myanmar, New Zealand, Philippines, Taiwan, Thailand, Vietnam. Shipping using DPEX
All orders are shipped to you via International Courier Service (DPEX Worldwide). Orders in Singapore are sent via SingPost.
Returns or exchanges
If you'd like to return or exchange your product(s) (e.g. defective item), please follow these simple steps:
1. Contact our customer service team at support [at] comboutique.asia
to inform them that you wish to refund or exchange your product(s)
In your email, please include your contact information (i.e. name, address, phone number), your invoice number and the reason for returning the product(s).
If you're requesting for a refund, please also state if you'd like a cash refund or Comboutique shop credits so you can use them in your next Comboutique order.
2. Pack the product(s) to be returned or exchanged together with a copy of the invoice, a printed copy of your email correspondence with our customer service team
requesting for the return or exchange, and mail it to:
Attn: Customer Service (Returns & Exchanges)
Comboutique Asia Pte. Ltd.
71 Toh Guan Road East
#05-04 TCH TechCenter
Singapore 608598
In the case of an exchange, we'll ship the new order back to you with no charges for re-shipping!
For a return, we'll either give you a cash refund or Comboutique shop credits according to your stated preference.
Important:Please ensure you follow all the intructions above, else your request might not be proceeded.
If the clothes are worn, then they can no longer be returned or exchanged.
Also, in all return or exchange cases, you'll have to bear the shipping fees to us
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Forms of payment :
On Comboutique, you can pay us online and instantly, using your credit card (CB, VISA, MasterCard), thanks to PAYPAL or by draft using NETS (in Singapore only).
It's fast and easy to process your online payment with Comboutique, to learn more, click here !
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